RETURNS / REFUNDS POLICY

ALL RETURNS AND REFUNDS ARE HANDLED ON A CASE-BY-CASE BASIS. PLEASE CONTACT US VIA EMAIL (studio@annasher.uk) WITHIN 14 DAYS OF DELIVERY TO CHECK ELIGIBILITY. PLEASE INCLUDE YOUR ORDER NUMBER AND THE REASON FOR YOUR REQUEST.

ITEMS MUST BE UNWORN, UNWASHED, AND RETURNED IN THEIR ORIGINAL CONDITION (INCLUDING ANY TAGS/PACKAGING WHERE APPLICABLE).

RETURN SHIPPING COSTS ARE COVERED BY THE BUYER UNLESS THE ITEM ARRIVED DAMAGED OR INCORRECT.

IF A SHIPMENT IS REFUSED DUE TO UNPAID DUTIES/TAXES, ANY RETURN SHIPPING COSTS OR FEES WILL BE DEDUCTED FROM THE REFUND (OR THE ORDER MAY BECOME NON-REFUNDABLE).

INTERNATIONAL DUTIES & TAXES

INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND TAXES. THESE FEES ARE THE BUYER’S RESPONSIBILITY AND ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST.

FREQUENTLY ASKED QUESTIONS

HOW DO I MAKE SURE THE GARMENT WILL FIT ME?

EACH PRODUCT LISTING INCLUDES DETAILED MEASUREMENTS. WE RECOMMEND MEASURING A SIMILAR GARMENT YOU OWN AND COMPARING IT WITH OUR PROVIDED MEASUREMENTS TO FIND YOUR IDEAL FIT. THIS WAY, YOU CAN CONFIDENTLY CHOOSE THE RIGHT SIZE BEFORE PURCHASING.

HOW SHOULD I WASH MY GARMENT?

TO MAINTAIN THE QUALITY AND FINISH OF GARMENTS PURCHASED FROM ANNA SHER, WE RECOMMEND GENTLE CARE: WASH IN COLD WATER AND USE A LOW SPIN CYCLE. WHEN POSSIBLE, AIR DRY. THIS HELPS PRESERVE THE PIECE AND REDUCES ENERGY USE.

HOW LONG WILL IT TAKE FOR THE PRODUCT TO BE SHIPPED OUT?

YOUR ORDER WILL BE DISPATCHED WITHIN 1–3 WORKING DAYS FROM THE DATE YOUR ORDER IS PLACED. DELIVERY TIMES VARY DEPENDING ON YOUR LOCATION AND THE SHIPPING SERVICE SELECTED AT CHECKOUT.